Skip to main content
If life in danger call Triple Zero 000
If life in danger call Triple Zero 000

Lifeline Contact

Please find information about how to contact Lifeline below.

Complaints, enquiries and feedback

For general enquiries and feedback, including compliments and complaints, please click on the buttons below.
Note that if you are after information regarding in-kind donations such as furniture or clothes you can contact your nearest Lifeline Centre

Complaints Enquiries Feedback

  

Lifeline is committed to providing the best possible service. We welcome and value your feedback so we can improve the services we provide to you. You can view our Service Complaints Policy Statement here.

Please be advised that compliments may be used and published by Lifeline to promote Lifeline services and encourage help-seeking behaviour. No personal or identifying information will be used. If you do not want your compliment to be published please let us know.

Please note, we cannot provide crisis support via the feedback and enquiries forms, if you need support, please call 13 11 14.  If life is in danger, call 000.

Enquiries are monitored during business hours only, Monday to Friday 9am-5pm.  

To speak to a Lifeline Crisis Supporter, phone 13 11 14

This service is available 24 hours a day, 7 days a week.

For further information

Lifeline Australia Postal Address

PO Box R1084, ROYAL EXCHANGE NSW 1225

National media enquiries from journalists

Email: media@lifeline.org.au

Lifeline Centres

To find out more about volunteering, shops, or donating goods such as furniture and books, please find your local Lifeline Centre.

Visit: Lifeline locations

Donation Enquiries

To donate goods (e.g. furniture, books, clothing) please contact your local Lifeline centre.

To make a financial contribution or enquire about your existing monetary support, please phone our Supporter Care Team on 1800 800 768.

Visit: Lifeline locations
Call: 1800 800 768
Email: giving@lifeline.org.au

Local Media

For local media requests please contact the relevant Lifeline Centre.

Visit: Lifeline Locations

Requests for Information

Students will find a range of resources, research & reports publications, and our media centre via the "About" Lifeline homepage.

Visit: About

Lifeline merchandise

For Lifeline service brochures, pocket cards, magnets and other Lifeline merchandise, please visit the on-line shop.

Visit: Lifeline shop

I need help now