Who we are
We are here to listen, without judgement and to advocate for equal opportunities for mental wellbeing. We are here for you.
We are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. We are committed to empowering Australians to be suicide-safe through connection, compassion and hope.
We do this by...
Providing opportunities for connection through digital and face to face suicide prevention crisis support services. Our network of 41 centres includes 10,000 volunteers, including 3,500 Crisis Supporters and 1,000 employees, all dedicated to ensuring no person in Australia has to face their toughest moments alone. Our telephone, text, and online crisis support services receive over 1 million contacts a year. Our training programs build community skills and educate thousands of people to be suicide safe, while our Research Foundation creates new knowledge, as well as engaging in public education, awareness building and advocacy in relation to suicide prevention.
What sets us apart
- We are here to listen, without passing judgement.
- We believe every life is equally important.
- We are committed to keeping you safe.
- We are a national service with a local footprint, we are present within the communities that need us most.
Public commitment to child safety
Lifeline Australia is committed to protecting the safety, well-being and rights of every child and young person. Whilst Lifeline Australia doesn’t specifically provide child-related services, we maintain an ethical, legal and moral commitment to protect children from harm including First Nations children, children with disabilities, children who are gender-diverse and those who are from culturally or linguistically diverse backgrounds.
We maintain and practice a zero-tolerance approach to abuse and neglect in any form.
We recognise the safety and wellbeing of children is a collective responsibility, shared by Lifeline Australia, its employees, contractors, volunteers, Members and the community.
We pledge to:
- Provide a safe, supporting environment for children and their families.
- Ensure our services are accessible and responsive to the needs of all children and young people in crisis.
- Continuously evaluate and improve our practices to uphold the highest standards of child protection.
- Identify risks to the safety and wellbeing of children and young people early, and remove or reduce these risks.
- Offer training and resources to empower our employees, who may interact with children and young people as part of their role, to understand the risks and their responsibilities regarding the safety of children and young people.
- Treat all allegations and safety concerns relating to children and young people, seriously.
- Embed processes to respond to any child safety complaints or incidents.