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Lifeline Voices

Have you or someone close to you experienced crisis, suicidality, or mental health challenges? Your voice can support us to make change.

   

What is Lifeline Voices

Lifeline Voices is an initiative where people with different lived experiences can share feedback and stories to help us improve Lifeline’s support services.

Who can join?

We’re inviting people from all walks of life, including those who have:

  • Lived through mental health challenges, crisis, or suicidality or
  • Supported a loved one experiencing these challenges or
  • Accessed Lifeline’s services - through phone, text, chat, or our website

If any of this sounds like you, your voice matters. Whether you found your experience with Lifeline positive or challenging – we want to hear from you. 

Why get involved?

Your lived experience could help us:

  • Improve how we support people in crisis
  • Continue to make our services more accessible and compassionate
  • Design new tools and features that better meet community needs

Every time we seek your feedback to learn; your voice will help shape the future of Lifeline’s services for millions of people living in Australia.

What’s involved?

Getting started is easy - and completely on your terms.

  1. Submit an Expression of Interest (takes just 5 minutes)
  2. Receive updates from us about opportunities to participate
  3. Choose what you want to be involved in - surveys, interviews, app testing, focus groups and more
  4. Opt in when it suits you - there’s never any pressure to take part or stay involved

Want to know more about what’s involved?

Learn More

   
Ready to be part of Lifeline Voices?

Submitting your interest is free, only takes 5 minutes, and there’s no obligation to participate in everything. 

We’re looking forward to hearing from you. Together, we can build better supports for everyone.

Sign up now

   

Questions and answers

   

We have a range of different participation options available to you.

We’ll always respect the preferences you’ve selected when enrolling, and will only contact you for the types of engagements you’ve chosen.

The different ways you can participate include:

  • 1:1 Interviews
  • Focus Groups
  • Surveys
  • Content Review
  • Testing websites and apps

Participation in Lifeline Voices is free - it will never cost you anything to be involved.

We know it’s important that you see how your involvement has contributed to the work we’re doing and we are committed to sharing the results and outcomes of your contributions with you.

For any engagements in which you participate, we’ll give you options to be informed about how your contributions informed the project, product, service and/or Lifeline’s broader mission.

Absolutely. If your preference is to maintain anonymity, we will respect your choice.

Lifeline Australia respects your privacy and confidentiality. Any information shared during your involvement will be handled with the utmost care and in accordance with our privacy policies.

All personal information you disclose to us will only be used internally, to inform how we design our products and services. All information is stored securely and will never be disclosed to third parties.

Lifeline Voices is separate to the crisis support services and your involvement and feedback to Voices will not impact your access to our crisis support services. We want to hear what can be better.

Yes! You can cancel your involvement at any time.

You also have the option to decrease or pause your involvement, at any time, based on your comfort and availability.