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Lifeline Voices

We’re launching a new initiative. We are inviting people like yourself to give feedback and ideas about Lifeline or share your mental health and wellbeing experiences to help us improve. We want to make sure all our services are helpful to the people who use them and those who could benefit in the future.

   

Who can be involved?

We’re looking for a broad range of experiences. Whether you’ve experienced crisis, suicidality, emotional distress or something else we’d love to hear from you.

If you have any of the following, we would love you to consider becoming a Lifeline Voice:

  • Experience of mental health challenges
  • Knowledge gained from your wellbeing journey that you would like to share
  • Experiences accessing mental health supports, or thinking about doing so
  • Previous experience (positive or negative) with Lifeline, through phone or chat crisis support or our website
  • Experience of something Lifeline related that you’d like to give feedback on


Express your interest

   

How could my participation contribute?

Our services touch the lives of millions of Australians. Your experiences have the potential to create lasting change.

The valuable contributions you share will be used to shape the design of Lifeline's services and help us to understand where we can improve the support we offer, and how we offer it.

   

   

What does participation involve? 

If you decide to become a Lifeline Voice:

  • First, sign up by sending us an expression of interest. It only takes 5 minutes to sign up.
  • We’ll send you communications about opportunities to be involved, and there are a range of options — from surveys, to experience-sharing interviews, to new app testing.
  • You can choose the opportunities that you’d like to be involved in. All opportunities are opt-in, and there's never any pressure to participate.
  • There’s no pressure to stay involved. If you'd like to cancel your participation,  simply let us know at any time.

For further information on participation — More info

   

   
How do I sign up?

Participation is free, and submitting an expression of interest only takes 5 minutes. There’s no commitment to be involved.

We look forward to hearing from you!

   

Express your interest

   

   

Questions and answers

   

We have a range of different participation options available to you.

We’ll always respect the preferences you’ve selected when enrolling, and will only contact you for the types of engagements you’ve chosen.

The different ways you can participate include:

  • 1:1 Interviews
  • Focus Groups
  • Surveys
  • Content Review
  • Testing websites and apps

Participation in Lifeline Voices is free - it will never cost you anything to be involved.

We know it’s important that you see how your involvement has contributed to the work we’re doing and we are committed to sharing the results and outcomes of your contributions with you.

For any engagements in which you participate, we’ll give you options to be informed about how your contributions informed the project, product, service and/or Lifeline’s broader mission.

Absolutely. If your preference is to maintain anonymity, we will respect your choice.

Lifeline Australia respects your privacy and confidentiality. Any information shared during your involvement will be handled with the utmost care and in accordance with our privacy policies.

All personal information you disclose to us will only be used internally, to inform how we design our products and services. All information is stored securely and will never be disclosed to third parties.

Yes! You can cancel your involvement at any time.

You also have the option to decrease or pause your involvement, at any time, based on your comfort and availability.